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This is why we take the time to see if there is a fit between our firm and yours. We take a holistic approach and look at culture, people, processes and technology. If people are important to your organization, you aim to treat them fairly and you rely on Microsoft technology, we might be the right partner for you.
our customer's Azure budget supported and optimized by us
Microsoft 365 licenses supported and optimized by us
issues resolved and change requests or service improvements delivered per month
capability to guarantee response
Azure Assets under management
of support personnel holding ITIL v3/v4 certification
Focusing trusted in-house staff on strategic planning and critical mission support, minimizes management effort
Purchasing required service levels allows the reduction of total cost of ownership
Agile adjustment of type and mix of skilled labor and cutting-edge technology to support changing business needs
Simplification of IT processes and procedures backed by SLAs in order to contribute to the business goals
Proactive alerting and problem management to take the issues off your shoulders
Change, incident and problem management end-to-end
No support or support done by customer
Detailed Statement of work agreed
Onboarding new team members, knowledge transfer from existing teams, established governance and operational procedures
Service is executed in with Statement of Work, service performance is evaluated and alignments are implemented
Full SLA/KPI responsibility, constant improvement process in place and executed, required ITIL processes are aligned, implemented and maintained
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