Identity Troubleshooter

Diagnose problems using an automated system scan. Speed up support ticket resolution.

Identity Troubleshooter

Diagnose identity problems with an automated system scan. 

Enable your IT Service Desk to quickly get to the core of critical identity issues.

Identity Troubleshooter is fully adapted to your environments, automatically scanning for account issues.

Identity Troubleshooter is fully adapted to your environments, automatically scanning for account issues.

Time-consuming ticket analysis?

Speed up the initial investigation of the issue from 30 to 5 minutes. 

Misassigned tasks?

Identity Troubleshooter will assign the tickets to the right technical team.

Not enough data?

Get clear directions on what needs to be done to solve the problem.

70k+ users are supported by Identity Troubleshooter.

The tool is a life saver! It clearly highlights the issue with the account, when we are totally confused what exactly is happening at backend. Moreover, it guides us next steps as well as the next team to route the ticket to, which saves a lot of incorrect assignments and helps to speed up the resolution. It is a great aid to us, while working on account-related issues.
Words are not enough on how Identity Troubleshooter is helping the desk on our day-to-day function. It really helps a lot in identifying account issues, might be SSO, license-related. I used to have investigated an issue on the account in around 30 minutes. With Identity Troubleshooter it takes 5 minutes.
Here's how I'd describe the Identity Troubleshooter:
1. User friendly
2. Gives accurate results
3. Saves a lot of time in detecting complex issues on the accounts.

Support your support team. 

What is the plan?

Discovery

Talk to us about your key problems and let’s map out the lifecycle of a user account in your organization.

Setup

We work with you on defining a cloud application architecture that will work in your environment

Delivery

Get a dedicated troubleshooting cloud application built on services like Powershell,  Azure Automation Runbooks,  Azure Logic App,  Azure Log Analytics.

Training

Receive full support for your Service Desk / Help Desk teams with learning how to use the tool. Your IT team will also get all the necessary documentation and information for app maintenance.
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