What will be the life of users and their level of productivity after deploying Office 365? Well, it should be better. At least Microsoft and all their partners said so during the presentation about the cloud. What is the truth then? Let me tell you what my observations are.
Remember the scene from “2001: A Space Odyssey” where David Bowman is traveling through the monolith Stargate and says “My God, it’s full of stars”?
Well, to be honest, your users won’t talk like that. But you can be sure they will just be happier and more productive. Why? Because Office 365 offers so much space, users will instantly forget how much harder it was to manage their inboxes just a few days ago.
I have seen plenty of deployments where people were forced to connect through VPN to the public cloud. What a nightmare… Do not complicate your user’s life in this way and make all services available anywhere and on any device. This is usually quite a change for users – trust me, they will be grateful for that.
When talking about mobile, we cannot forget about apps. There are many great ones available, some of them provide additional features for those using Office 365. To name just a few of my favorite:
These are not all the apps, of course. Stay tuned for the next part of the toolset, including Authenticator, Video, Skype, Office – I’m going to describe them in the next post!
And now let’s move to some drawbacks. Most of knowledge workers use Office. What’s great about the brand new Office 365 Pro Plus? Update automation – it will always be up to date with no upgrades necessary in future. Cool, huh?
However, there is one little catch here. Microsoft is slow in implementing breakthrough features that make collaboration and sharing information easier. There’s a web-first strategy going on – all the nice features we’d like to see in our toolbox appear in the web versions of the software.
Let’s consider Outlook Web – elements such as Groups support, @ mentions, new attachments, all on the web first. And guess what? When they are available on the desktop version, they still don’t work as well as the web ones. It makes it much harder then to embrace a new way of collaboration. The same is with using OneDrive instead of sending attachments or Groups instead of sending emails to 10 people.
There is – in my opinion – one thing that’s perfectly puzzling. It’s the user profile. Office 365 is being sold as a single service, so perhaps you expect to see the same information about a user in every single application – also readily available and searchable… then I have some news for you. Of course, it doesn’t work that way.
Let’s start with the user’s photo. There are situations where your state-of-the-art profile photo will look ugly because of low resolution. You have to add your picture to Yammer separately. Sometimes it takes a long way to go for the picture to sync between services and sometimes it’s not displayed at all. Frankly, after so many years of development, I would expect a much better experience. Look up more information here.
And now – where is my mobile number? Around 150 users’ attributes are synced to cloud from AD. You can also set them directly in Azure AD, but why on Earth can you not choose which are visible in the user profile? Only a couple of them are synced to SharePoint profile and guess what? The mobile phone number is not on that list!
You would expect that finding a person in the company’s address book is easy in 2016. Not that fast, fellow! Outlook contact search looks as if it was from the previous century. It’s completely not what you would expect, comparing to other solutions.
There is one thing that many customers of ours don’t plan ahead, and in consequence, affects their users’ satisfaction. Office 365 is always up to date, and this means there will be changes introduced. If you don’t regularly monitor and manage them, you will be in trouble. It’s especially true for the web versions of the services such as SharePoint.
Let’s imagine a regular user who instead of this:
Don’t worry. I won’t force you to look for three changes in the pictures. Just let me tell you there are significant changes in what is visible on the menu, and what features are in the UI. Then brace yourself and prepare for service desk tickets starting with “Where is the button…”.
Well, unfortunately, it’s not that easy to monitor what is going on in the cloud. You should track the following sources but you will still be surprised sometimes about new or “upgraded” features. Let me help you handle this – here you have the sources to follow:
All in all, I’ve got a fair question that’s “entirely based in science” for you. Are you feeling more love or hate to your prospective Office 365 deployment now? I believe I’ve hit the nail right on the head with at least one of those examples, but still, I’m here to talk about all the good and the bad things. And to fix the latter.
Finally, if you like what you see — stay tuned for more geeky goodness: sign up for our weekly newsletter and follow us on social media. You can also jump on an online 1-on-1 with me to discuss your individual case! Get in touch!
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