How much time do your salespeople have to „actually sell”? Have you heard that having both – CRM and Salespeople – may bring sales growth?
One of the most significant challenges in every company is work organization. It is inherently meaningful for sales departments. You perfectly know how much depends on your salespeople team and their productivity that incredibly falls when meeting bad habits and messy workflows.
Wondering why they don’t sell as much as they should, what kind of situations cause their productivity downfall and what can you do about this? CRM and Salespeople – how does it actually connect? Read the article below to find out.
Sellers prefer to work with their calendars for the purpose of keeping safe their customers’ data. What can it lead to?
The importance of integrated customer’s information presents the case from one of my client. There was a situation where at the same time the sales director and the key account manager created an offer for the same service for one customer.
The issue doesn’t look so big but they put offer with 200% different price! As a result of that, the customer decided to find another company.
This leads to the situation where they forget part of activities they have managed throughout the week. That can be a number of visits, phone calls etc. Later, companies can’t control peoples’ performance by checking e.g. the activities in real time. As a result, they react to inappropriate situations too late.
But sometimes employees are like a snake.
One of my customer invested in GPS tracking to control his key account managers to see when they visit a customer. He was sure that one of his employees visits one of his key customers quite often.
The reality turned out to be quite different.
He was really surprised when the customer said that nobody has visited them for a long time. What was the reason? The employee drove to customer office but newer met with him.
As you can see, CRM can help and it does. On the other hand, in some cases, people are really smart.
Employees are often irritated by the amount of time they devote to copying the data between files and databases. Again, this is the time they could use for closing more deals with higher results. Where are the pitfalls with the tools that should make your life easier?
The number of mistakes made at the stage of offer preparation and then at order realization often counts for an enormous amount of complaints. They take extra hours of customer service and generate more costs. Let’s see this in the following examples:
Considering the above, salespeople have little time to focus on what is the most important in their work – the sale itself.
Depending on the sources the proportion of productive and unproductive time is different. We can accept that merely 22% of time salespeople spend on activities transformable into sales. Over 75% of the time, the salesperson spends on activities completely unrelated to one’s work.
Firstly, we face costs (closely linked to salaries) caused by the ineffective use of employees’ workforce. Secondly, we lose revenues (potential sales generated by salesperson), which may reach even 40% of currently realized sales.
The lack of correct information flow, lack of work standards and appropriate procedures in the scope of customer service, is a huge challenge for sales team managers. Considering our current technological possibilities and strictly the business factors, you may find the CRM system implementation worth a try. Why is it so important to have both – CRM and Salespeople?
My experience – as a consultant in the area of customer service process optimization – shows that the key to the sales success is providing your staff with the correct information at the right time and place. Meanwhile, sellers still waste a lot of time for searching and copying information, instead of focusing on their actual tasks.
Having together CRM and Salespeople may really bring incredible sales growth.
Helpful resources: Amazing CRM Statistics
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